FAQ
What is an eSIM?
An eSIM is simply a digital version of the physical SIM card in your mobile device that is used to connect that device to mobile networks.
If your device supports eSIM, then you will be able to download an eSIM and create a second line on your phone. Check device compatibility here.
When you purchase an Always Mobile travel data plan, we will send you a QR code link to download the eSIM to your device.
Why are eSIM-enabled data plans useful?
eSIMs enable a second line on your mobile device allowing data usage separate from your "Primary" line and your home country mobile carrier's data plan.
You can:
Add a local data plan when you travel outside of the country or region to avoid roaming charges..
Add a local data plan if you need extra data above and beyond your current monthly plan to avoid data overage charges.
Use eSIM for data and keep your voice line separate to save on monthly data costs.
Is my mobile device eSIM compatible?
iPhone: You must have iOS 12.1 or later. Check Device compatibility.
Android: Many Android devices support eSIMs. Check Device compatibility and scroll down to the section on Android.
Important: Your device must be "unlocked". When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. In this case, your device will be considered "locked," at least until your contract expires. You can check with your operator to see if there is anything you can do to unlock the eSIM in your device.
Are voice calls and SMS included?
Only data service is available.
Many customers use their phone's WiFi calling feature or third party apps for messaging and voice call needs while using their eSIM data plan.
After Purchase how do I receive my eSIM?
During the store check-out process you will be asked to provide your email address.
After purchase you will receive an Order Confirmation via email. If you do not receive an Order Confirmation via email after approx. 1 minute, please check your email Spam/Junk folder.
Scan the QR code on the Order Confirmation to begin the eSIM installation process and follow the iPhone Installation Guide or the Android Installation Guide.
How fast is the network speed?
Available speeds for each destination are listed on the product pages.
5G is available across many of our destinations and availability continues to expand all the time.
4G service is available in all our countries with the exception of The Dominican Republic which currently offers 3G speed only.
Local network speeds will vary according to the local network configuration.
How is the validity period of the data plan calculated?
The actual usage time of data plans start according to your eSIM's first connection to the local network when you arrive at your destination.
It is a good idea to have you eSIM installed before you arrive at your destination.
How to check the balance of remaining data?
For most plans, you can view the data usage by following the short link in the email Order Confirmation you received shortly after purchase (Subject line "Your new eSIM").
For some orders, you cannot view the data usage. You can go to Settings > Cellular on your iPhone to find out how much cellular data you're using.
Should I switch on Data Roaming when using my eSIM?
Make sure that Data Roaming for your eSIM is set to "On".
Turn off Data Roaming on your "Primary" line.
How to use Dual SIM on iPhone and set up your cellular plan with eSIM?
Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. At this stage, only cellular data is available on our eSIM platform. Therefore, after you scan a QR code to add the eSIM, please label it "Secondary" on the "Cellular Plan Labels" page, and then go to the "Default Line" page, choose "Use [Secondary] for cellular data only." You will see a little pop-up "Uncertified Cellular Plan," just click "OK." For more questions about Dual SIM, please check the official document on Apple's website: Apple Dual SIM Support.
Can I have multiple phones scan the same QR code?
No, but the same device can rescan the same QR code.
If I lost my eSIM QR code, what can I do?
Check your email for the original Order Confirmation containing the QR code or email us at service@always-mobile.com
Will my physical SIM card still work while my eSIM is installed?
Yes, your physical SIM can still work. We suggest turning off data roaming on your "Primary" line and turning on "WiFi Calling".
How do I remove the eSIM data plan after use?
You can use your phone's delete eSIM function.
Does Always Mobile have an Affiliate Program?
Yes! You can find more information about our Affiliate Program here.
To become an Affiliate please register here.