Politique de remboursement

We have a 30-day refund policy, which means you have 30 days after receiving your QR Code to request a refund. 

To be eligible for a refund, your eSIM data plan must be unused. 

To start a refund, you can contact us at service@always-mobile.com. 

If your return is accepted, we’ll process the refund via the original payment method. Refunds can take 3-5 business days to appear on your account depending on the payment method.

You can always contact us for any return question at service@always-mobile.com.

 

Exceptions / non-refundable items
Once an eSIM has been installed and any portion of the data allotment has been consumed the eSIM is non-refundable.